However, in some cases, the quality of the mental health care the individual received seemed to outweigh the frustrations. Negative reviews most notably call out LifeStance's billing methods as being opaque and claim poor customer support as compounding the issue. A handful of online reviews cite this occurrence as the beginning of the company's decline in customer care. Then in 2021, LifeStance became a publicly traded company.
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LifeStance Health was cofounded in 2017 by Michael Lester, Danish Qureshi, and Gwen Booth, who are each seasoned healthcare executives. It has over 600 locations nationwide and employs more than 5,200 psychiatrists, advanced practice nurses, psychologists and therapists. The company offers both outpatient care services via in-person locations and telemedicine. LifeStance Health provides mental healthcare services nationwide. Here’s how it fared when we compared it to 54 other online therapy services. To test these services, we not only surveyed the company and 105 users of LifeStance Health, but I also signed up for services myself. Its goal is to do this in a manner that de-stigmatizes the sometimes negative connotations that can accompany seeking care for mental health. Its online and in-person therapy services offer mental health care for various issues to individuals of all ages. LifeStance Health strives to make mental health care accessible, affordable, and compassionate. The demand for mental health services in the United States far exceeds the supply.
This is especially true in therapy or mental healthcare deserts, areas in which there are few or no mental health providers. With one in five Americans experiencing a mental health issue or mental illness every year, and with the average cost of therapy reaching as high as $200 per session, accessible and affordable mental health care is more important than ever.
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